AUTO LIFT LLC

Once you have placed an order, we recommend not changing your billing or shipping address information. If you need to make a change, please contact our Customer Service team at contact@carlet.shop as soon as possible during the order processing stage.

If the package has not yet been dispatched, we will do our best to ship to the new address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.

We accept the following payment methods:

VISA, Mastercard, American Express, and Discover Card — all processed securely via Stripe.

Once your payment has been received, we will send you a notification email to confirm your order. You can also log into your customer account on carlet.shop to check your order status at any time.

If your payment has been successfully processed, your order status will show “Processing.”

Please visit our Shipping Policy page for full details on shipping methods, transit times, and any applicable charges.

Yes! We can ship your order to a different address. Simply enter the recipient’s address in the shipping address field during checkout. If you need to update the address after placing your order, please contact us immediately at contact@carlet.shop.

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number within 24–48 hours. You can use this number to monitor your delivery in real time.

You can also use the “Track My Order” section in our live chat for real-time updates, or email us at contact@carlet.shop with your order information.

Once your order is shipped, you will receive a confirmation email with a tracking number.

Please note: If you have just received a shipment notification, allow 1 to 3 business days for the tracking information to be updated in the courier’s system.

Your confirmation email is sent automatically after your order is placed. If you have not received it, please check your spam or junk folder first.

If you still can’t find it, please contact our Support Team at contact@carlet.shop and we will be glad to assist you. Most emails are answered within 1 business day.